Delivery + Pickup
Please give us as much information as possible to ensure accurate delivery.
If for any reason we get to the location and we are unable to determine correct address, delivery location or recipient, delivery will be forfeit. We will contact you immediately to work it out, but if we cannot reach you, another delivery may need to be scheduled. This will likely incur an additional fee.
If these do not answer all of your questions, feel free to hit the 'contact us' button on the top menu, and we will happily answer any queries you may have!
Do you deliver?
Yes we sure do!
Currently delivering Wed, Thur & Fridays!
How much is delivery?
Delivery if FREE for all orders over $50, to Geelong suburbs! Woohoo!
Orders under this amount incur a $10 delivery fee.
We are also now delivering to Torquay, Barwon Heads, Ocean Grove, and most of the Bellarine for a flat $15 delivery fee!
Can I pick up?
Absolutely! Pickup is FREE and available again Breakwater workspace! Details will be provided at checkout when you place your order.
Once we receive your order, we will get to work getting it made up for you and will notify you via email as soon as it is ready to go! Generally this is within 24-48 hours of your order being placed.
Our current available pickup times are between 10am-4pm Wednesday - Friday, and 10-2 on Saturdays!
Can I request a specific day?
Sure thing! If you need it on a specific day or a specific date - get in touch! We will do our very best to accommodate.
Do I have to be home to receive delivery?
You sure don't. Ideally you or the recipient will be home to receive, but we are happy to drop your delivery off at the door in a safe and secure position, if you are happy for us to. All unattended deliveries will have a quick picture taken to confirm delivery has been made.
Which areas do you deliver to?
Most local Geelong suburbs and some surrounds. Full postcode list below.
I'm not located in your delivery area, can you post to me?
Some products, yes!
But for our plants and kokedamas in particular, at this stage, unfortunately not.
Our products are quite fragile and we want to make sure you receive the best quality product in the best possible condition. Plus, I'm not quite ready to trust anyone else to deliver these in pristine condition. Let's face it, we'd all be pretty upset if you received a product that looked like a smashed pavlova!
Postage/courier is something we are working on and hope to have something in place sometime in the near future (all sounds very vague doesn't it?!).
For now though, we only deliver ourselves by hand on the above days & times and to the above locations.
I can't pick up and I'm not in your delivery area, can we arrange something?
Get in touch with us and we will try to work something out! We aim to please, but sometimes our schedule is hectic!
Can you deliver to my workplace?
Sure can! As long as it is in our delivery zone, we will deliver!
Do you deliver on public holidays?
No, unfortunately we don't. We will be sleeping in and having a lovely breakfast in bed!
What if I gave you the incorrect delivery information, or want to change the delivery address?
Please get in touch with us ASAP if you think you may have given us the wrong information.
We will update your details on our end, and will deliver to suit these revised details.
What if I change my mind and would like something different?
Get in touch with us ASAP! Our kokedamas are hand made to order, so as much notice as possible is needed.
A minimum of 48hrs notice will be required for both cancellations and change of mind.
Please get in touch via the 'contact us' tab in the top menu, or email us at email@example.com.