Delivery - The Forest Collection
Please give us as much information as possible to ensure accurate delivery.
If for any reason we get to the location and we are unable to determine correct address, delivery location or recipient, delivery will be forfeit. We will contact you immediately to work it out, but another delivery may need to be scheduled.
If these do not answer all of your questions, feel free to hit the 'contact us' button on the top menu, and we will happily answer any queries you may have!
Do you deliver?
Yes we sure do.
We currently offer 2 delivery days.
- Wednesday between 9am - 5pm
- Friday between 9am - 2pm
The above time frames are indicative only. We aim to deliver between the above mentioned times, but unfortunately cannot lock in or guarantee an exact time for delivery.
How much is delivery?
We charge a flat rate of $10 for all local deliveries. From Lara to Leopold, we've got you covered for $10!
Why do you only offer 2 delivery days and why am I paying $10 for it?
Everything we do, we do ourselves and that includes delivery! Your order is delivered by hand, usually by me. We do this to ensure your purchase is handled with the greatest of care, and means we can also offer gift delivery to workplaces, schools and hospitals etc, without the confusion of a courier or postage.
Because all of our products are hand made, hand delivered and everything in between is done by us, we unfortunately do not have the resources to offer more delivery days at this stage. Hopefully in the future we can offer more options!
In addition, this is why we charge the small fee of $10 for our services. With any business time is money and as a small independent business, this is amplified - essentially, every cent counts.
Some places will up their product prices to include free delivery. We have opted to keep our product prices lower so we can also offer FREE pickup from Lara. So if you are local and are happy to save yourself $10, select the 'pickup' option at the checkout!
Do I have to be home to receive delivery?
You sure don't. Ideally you or the recipient will be home to receive, but we are happy to drop your delivery off at the door, if you are happy for us to. All unattended deliveries will have a quick picture taken to confirm delivery has been made.
Which areas do you deliver to?
Most local Geelong suburbs and some surrounds. Full postcode list below.
Why aren't all Greater Geelong areas included in your delivery area?
We would love to service the entire greater Geelong region, but everything takes time. We are a one man + one cat operation and do everything ourselves, including our deliveries! Between running the business, sourcing beautiful plants, making kokedams and all of the other incidentals - our hands and paws are quite full!
As we grow (pun intended), more frequent options will become available.
I'm not located in your delivery area, can you post to me?
At this stage, unfortunately not.
Our products are quite fragile and we want to make sure you receive the best quality product in the best possible condition. Plus, I'm not quite ready to trust anyone else to deliver these in pristine condition. Let's face it, we'd all be pretty upset if you received a product that looked like a smashed pavlova!
Postage/courier is something we are working on and hope to have something in place sometime in the near future (all sounds very vague doesn't it?!).
For now though, we only deliver ourselves by hand on the above days & times and to the above locations.
Can I pick up?
Absolutely, this is an option you can select at checkout.
We are based in Lara and welcome you to come and collect yourself. Pick up is FREE of charge.
We have specific pickup times listed below, which are options you can select at checkout.
- Tuesday 3pm - 6pm
- Friday 3pm - 6pm
- Saturday 9am - 12pm.
I can't pick up and I'm not in your delivery area, can we arrange something?
Get in touch with us and we will try to work something out! We aim to please, but sometimes our schedule is hectic!
Can you deliver to my workplace?
Sure can! As long as it is in our delivery zone, we will deliver!
Do you deliver on public holidays?
No, unfortunately we don't. We will be sleeping in and having a lovely breakfast in bed!
What if I gave you the incorrect delivery information, or want to change the delivery address?
Please get in touch with us ASAP if you think you may have given us the wrong information.
We will update your details on our end, and will deliver to suit these revised details.
What if I change my mind and would like something different?
Get in touch with us ASAP! Our kokedamas are hand made to order, so as much notice as possible is needed.
A minimum of 48hrs notice will be required for both cancellations and change of mind.
Please get in touch via the 'contact us' tab in the top menu, or email us at firstname.lastname@example.org.