Delivery + Pickup
Please give us as much information as possible to ensure accurate delivery.
If for any reason we get to the location and we are unable to determine correct address, delivery location or recipient, delivery will be forfeit. We will contact you immediately to work it out, but if we cannot reach you, another delivery may need to be scheduled. This will likely incur an additional fee.
If these do not answer all of your questions, feel free to hit the 'contact us' button on the top menu, and we will happily answer any queries you may have!
DO YOU DELIVER?
Yes we sure do!
Currently delivering Wed, Thur & Fridays!
HOW MUCH IS DELIVERY?
Delivery to immediate Geelong suburbs is FREE on orders over $50! And we will hand deliver ourselves!
We have now also teamed up with our friends at The Wright Way Deliveries to deliver beyond immediate Geelong suburbs! Woohoo!
Different outer delivery zones incur different fees - for full details, please see full list of postcodes and fees below.
WHERE DO YOU DELIVER TO?
Our full list of postcodes and zones are listed below. Not in these areas, but close by? Get in touch! We may be able to help.
Free Delivery areas
3211, 3212, 3213, 3214, 3215, 3216, 3217, 3218, 3219, 3220, 3224
$15 Delivery areas
3227, 3226, 3228, 3222, 3221, 3331, 3240
$25 Delivery areas
3321, 3223, 3241, 3225, 3329, 3328
$35 Delivery areas
3231, 3230, 3235, 3242, 3333
$50 Delivery areas
3340, 3250, 3232, 3024, 3030
CAN I PICKUP?
Absolutely! Pickup is FREE and available from our Breakwater store! Details will be provided at checkout when you place your order.
Once we receive your order, we will get to work putting it together for you and will notify you via email as soon as it is ready to go. Generally this is within 24-48 hours of your order being placed.
Our current available pickup times are between 10am-4pm Wednesday - Friday, and 10-2 on Saturdays!
CAN I REQUEST A SPECIFIC DATE FOR PICKUP OR DELIVERY?
Sure thing! If you need a delivery on a specific day or date please get in touch with us. We love to accommodate, but unfortunately can't always. Shoot us an email and we can work something out for you!
DO I HAVE TO BE HOME TO RECEIVE DELIVERY?
You sure don't. Ideally you or the recipient will be home to receive, but we are happy to drop your delivery off at the door in a safe and secure position, if you are happy for us to. All unattended deliveries will have a quick picture taken to confirm delivery has been made.
I'M NOT LOCATED IN YOUR DELIVERY AREA, CAN YOU POST TO ME?
Some products, yes!
Although you won't be able to process this via our website. Give us a call or send us an email, and we will hook you up!
Keep in mind, we don't post our plants or more fragile items like our Hydroponics.
CAN YOU DELIVER TO MY WORKPLACE?
Sure can! As long as it is in our delivery zone, we will deliver!
DO YOU DELIVER ON PUBLIC HOLIDAYS?
No, unfortunately we don't. We will be sleeping in and having a lovely breakfast in bed!
WHAT IF I GVE INCORRECT DELIVERY INFO?
Please get in touch with us ASAP if you think you may have given us the wrong information.
We will update your details on our end, and will deliver to suit these revised details.
WHAT IF I CHANGE MY MIND OR WANT SOMETHING DIFFERENT?
Get in touch with us ASAP! Our kokedamas are hand made to order, so as much notice as possible is needed.
A minimum of 48hrs notice will be required for both cancellations and change of mind.
Please get in touch via the 'contact us' tab in the top menu, or email us at email@example.com.