FAQs - The Forest Collection
Hopefully the below FAQs answer any queries you may have, but if not, feel free to get in touch via the 'contact us' tab in the top menu.
What are your delivery and pickup options?
Delivery is available on:
- Wednesday between 8:30 - 6pm
- Friday between 8:30am - 6pm
Check out the 'Delivery' tab on the top menu for full details.
PLEASE NOTE: Due to Covid19 restrictions, pickup is not currently available.
Why can't I order for same day, or next day delivery?
Most of our products are hand made, to order.
Every kokedama, hydro plant, potted plant and gift box is carefully put together by hand, every time. We do not mass produce, and we take care with each and every order.
As with many handmade products, our kokedamas in particular are a time consuming product to make. With high demand, delivering ourselves and only one set of hands to run the show - for our business to run efficiently we need time to put together all of your orders.
With this in mind, we need a minimum 48 hrs notice for all orders prior to our delivery days - to allow us enough time to get everything made, packed, and out the door.
Therefore our checkout process will not allow orders for same day or next day delivery.
E.g: If you require a delivery on our Wednesday run, order cutoff is midnight on Monday. For Friday delivery, order cutoff is Wednesday midnight.
We understand this doesn't suit every need, and sometimes we can help out with short notice orders, however as our business grows and we get busier, we can't always accommodate.
To avoid disappointment, allow enough time and get your orders in early! You can place your orders up to 3 weeks in advance!
What exactly are kokedamas?
Kokedamas are essentially live plants, in soil, wrapped in moss and wrapped with twine. That is the simplified version...
The art of Kokedama originated some 400 years ago in Japan. The word Kokedama literally translates to 'Moss Ball', which is exactly what it is. These were originally used to grow bonsai trees.
We mix a premium soil recipe, which is carefully packed around the root base. We always ensure there is plenty of soil for the roots to spread allowing the plant to grow.
Next a layer of sphagnum moss is used to encase the soil ball. This helps hold the soil in, and retain moisture.
Lastly, layers of premium quality jute twine is precisely wrapped around the moss and soil, to give an effective pattern to hold everything together.
How do you say "kokedama"?
Another popular question!
Kokedama = (coke-eh-darma).
Do you make your kokedamas by hand? Or do you use a machine?
All of our kokedamas are wrapped by hand, by me - and each kokedama is made to order, just for you!
We do not mass produce. Every kokedama ordered is then made 'fresh', just for you! This allows our hands and eyes to produce you a quality, truly unique and one off product.
Do they take long to make?
The process can take anywhere from 15-20 minutes for our mini and small sizes, all the way up to an hour for our jumbos, depending on the plant and size of the kokedama we are wrapping.
It is definitely a labour of love, and luckily we love making them!
How do I care for my kokedama?
Every plant and kokedama includes full care instructions specific to your plant, to help you keep your new plant friend alive - but there are a few things to consider.
Position - Have a think about the location you would like to put your plant. Not every plant will suit every position.
For example, if you have a bright sunny window, that gets full sun for most of the day, a fern would not be suited. We would perhaps suggest a succulent or a cactus.
Plant type - How are you with looking after plants? Be honest!
There are a lot of temperamental plants, but on the flip side, there are also a lot of hardy options that thrive on neglect.
We are more than happy to help with your selection. Feel free to get in touch, and we can aid you with your choice!
- Watering - To water, simply submerge the kokedama just below the top of the string ball for 10-15 mins. This can be done in a sink, bowl or bucket. You may have to hold it under to begin with.
Another way to water is to gently pull back the moss at the opening of the kokedama to reveal the soil. Gently move back the foliage of the plant and water from the top of your kokedama as you would with a typical pot plant.
This isn't as effective as soaking, but is will help to prolong the life of your moss and twine. I recommend alternating between this method and the soaking method.
One of the key steps in the care instructions is to ensure you gently squeeze out the excess water after it has soaked. Doing this will ensure your plant doesn't get water logged, which will help prevent a variety of diseases such as root rot. This will aid in the health and growth of your plant, and prolong the life of the moss and twine.
Ferns and other varieties that like higher humidity, will require a light mist of water regularly. I do mine daily, and on hotter days multiple times.
All care will be taken to provide you with a healthy and happy plant, however the care instructions provided and the info above are only a guide. Every home is different and no one knows your home as well as you do. Each home will vary in sunlight, humidity, temperature and air quality. All of these factors will have an impact on the growth and health of your plant. We recommend doing some research to learn the needs of your plant and follow these recommendations as best as you can in your home. Observe your plant, it will soon tell you if it is happy or not!
If you need a hand with any recommendations or care tips and advice, just get in touch. We are always happy to help.
How long will my kokedama last?
The materials used to create the kokedama are natural and biodegradable. Meaning they will deteriorate and discolour over time. This is normal and natural.
These are a couple of quick tips to aid in the longevity of your kokedama.
- Do not over water. We recommend soaking the kokedama for between 10-15mins. Longer is fine and will not hurt the plant, but can definitely impact the life of the moss and twine.
- Ensure all excess water is removed from the kokedama after soaking, by gently squeezing the moss ball. This helps to ensure quicker drying off the moss and twine.
- Ensure there is good air flow around the kokedama, which will aid in drying out the moss and twine.
- Alternate soaking with using a spray bottle to water the soil at the top of the kokedama.
Generally, your kokedama should last between 1-2 years before needing a re-wrap, or re-pot. At this stage, the soil will need a freshen up anyway!
Will the plant outgrow the kokedama?
Potentially yes, but not all plants will outgrow the kokedama and some will take longer than others.
Some plants like to be root bound in small spaces, and will live happily like this. This will likely restrict their growth, but the plant will live healthily for a time.
Other plants will out grow the kokedama, but will take some time. These can last anywhere from 12 months. We can give you more info relating to your particular plant choice.
The twine on my Kokedama is breaking down, is that normal?
Yes! This is perfectly normal.
This is the nature of the natural, biodegradable materials we use.
You will initially notice some discolouration of the twine, then eventually the twine will break down. Generally around 1-2 years, depending on how well the kokedama has been looked after.
Over watering is the best way to ensure your kokedama does not last long. This includes not gently squeezing out the excess water, as per the care guide.
The breakdown of the moss and twine is actually a good opportunity to freshen up the soil and re-wrap or re pot your plant - as you would with your typical houseplants.
So can you re-wrap my kokedama for me when this happens?
Yes, we sure can!
For a small fee, we offer a re-wrap or up-size service to give your plant fresh soil and a new moss and twine wrap.
Plants generally need re-potting and fresh soil around this time anyway, so it will do your plant a world of good.
As mentioned above, the life of your kokedama will generally be around the 1-2 year mark - which is still a lot longer than a bunch of flowers! But all going well, the plant will last a lifetime.
To arrange a re-wrap if your kokedama starts looking a little scruffy or to up-size if your plant out grows it, get in touch with us via the 'contact us' tab at the top of the screen.
Re-wrap fees are as follows:
Small Kokedama - $15
Medium Kokedama - $20
Large Kokedama - $25
Giant Kokedama - $30
I'm after a particular plant and don't see what I am after available on your website, can I order something you don't have?
Sure! Get in touch with us via the 'contact us' tab at the top of the screen, and we will see what we can do.
Lucky for you, we love a challenge, and aim to please!
How do I care for my Hydro Plant?
Your Hydro Pant will come with full care instructions, but really, they couldn't be easier!
1. Simply change the water every 1-2 weeks.
While doing so, give the glass vessel a quick wipe out with a soft cloth, and rinse off the roots system of your plant.
2. Refill the vessel with water from your tap, just enough so the roots are covered, and the water level is just below the base of your plant.
IMPORTANT: It is important for the health of you plant not to fill above the level mentioned above. If the base of your plant is submerged, then the plant can rot and die.
3. Once a moth through Spring and Summer, add a few (5) drops of liquid plant food, to help replenish the nutrients your plant would otherwise receive from soil. We recommend Indoor Plant Food by The Plant Runner as sold on our website, as it is perfectly formulated for indoor plants, and emits no foul colours or odours in your Hydro Plant. Plus it is tried and tested by us!
Will the plant actually grow in water?
Of course! Some plants are actually more suited to life in water, rather than soil!
The leading cause of indoor potted plant deaths is over watering. This is because soil harbours organic matter that will break down with water, and will release bacteria. This bacteria can cause different fungus, and/or rot in your plant, making them sick and potentially causing death.
Although plants are generally designed to live and thrive in soil, a lot of these issues can be remedied by keeping your plant in water only.
Can I use filtered water in my Hydro Plant?
Filtered or rain water is actually ideal, but tap water is fine too.
Some plants will develop brown tips over time, which is generally caused by high levels of fluoride in our tap water. While this is generally healthy for us, our plants can develop buildup of fluoride levels, and in turn develop brown tips as a result. This does not mean your plant is dying, it just needs a reduction in fluoride.
A quick way to remedy this is to use filtered or rain water.
IMPORTANT: Boiled water is not a substitute for filtered water. This will actually concentrate the fluoride levels as the water generates steam from boiling. This will in fact have the opposite effect, increasing the impact of fluoride on your plant.
Can I use a different brand of plant food for my Hydro Plants?
Of course! Although I personally only use Indoor Plant Food, as recommended above, and it works a treat!I haven't used a different brand, so would not like to recommend any here.
I would suggest doing some research for the best brand for your plant, and conditions.
Do you have a shop, or do you only sell online?
If you want to order direct from us, currently we only sell online and hand deliver to the Geelong region.
But, we do stock to two amazing businesses just outside of Geelong who typically carry a fresh range - check them out in the 'stockists' tab at the top of the screen.
We also occasionally pop up at local markets and events, so keep an eye out on our social media pages to keep up to date!
I'm a business owner and was wondering if you have wholesale opportunities?
We do, although we currently are not taking on any new stockists at this time.
Availability for wholesale is limited, but we are more than happy to discuss.
Some of the opportunities we offer are:
- Wholesale direct to businesses (although we are not taking on any new stockists at the moment).
- Welcome home packs for Real Estates and Builders.
- Functions and events.
- Table centerpieces for cafes and restaurants.
- Small scale office and showroom fit out.
What if I change my mind before I receive my order?
Get in touch with us ASAP!
Our kokedamas are hand made to order, so as much notice as possible is necessary.
A minimum of 48hrs notice will be required for both cancellations and change of mind.
Please get in touch via the 'contact us' tab in the top menu, or email us at firstname.lastname@example.org.
Do you offer kokedama making lessons?
This is definitely something we have considered and would like to do in the future, but for now our hands are very full!
My plant isn't doing so good, what can I do?
Firstly we would recommend reviewing the care instructions provided.
Often, one or more of the recommendations we provide will be skipped, negatively impacting your plant.
Second tip I can give is make sure you aren't over watering. The number 1 biggest killer of indoor plants is over watering!
Thirdly, do a little further research on your plant type. You may uncover some inside info that will be just the trick to get your plant mate back onto the road to recovery!
Otherwise, if you have purchased your plant from us, we are more than happy to assist, so feel free to get in touch!
Is the product pictured the one I will receive?
No, not likely. All of the images provided on here are indicative only, but very much accurately represent our work and the plant of your choice.
If there are any major variations to style or size of the plant, we will get in touch.
We are meticulous with our plants and our kokedama wrap. If for any reason they are sub standard, you will not see it. Rest assured, you will always receive a product we would be happy to purchase ourselves!